SMU Research Data Repository (RDR)
SeatHogging2015Workbook.xlsx (965.2 kB)
Download file

Data from: Improve Space and Manpower Utilisation

Download (965.2 kB)
posted on 2015-04-01, 00:00 authored by Wen Yang LAU Aldred, Eileen Yi Lin TAN, Jo Xin LEE, Joshua Thiow Ern LIM, Shu Wei LEE, Adel Fawzi DIMIAN, Yuyun Wirawati ISHAK, Vincent ONG

The Excel file included the data collected on the space and manpower utilisation for the seat hogging problem in the [Li Ka Shing] Library over the period February to March 2015. The analysis done included, Cause and Effect, Failure Modes and Effects Analysis, Multiple Variables, Pugh Matrix, etc.

Poster abstract: From weeks 11 to 14, the [Li Ka Shing] Library sees a surge in the percentage of hogged seats to up to 31% of its capacity, which diverts manpower from its main operations to deal with both the problem and complaints from users that ensure. The team looked for a solution to decrease the percentage of hogged seats by creating a seat-hog free zone for users.

Related Publication: Lau, Aldred, Tan, Eileen, Lee, Jo Xin, Lim, Joshua, Lee, Shu Wei, et al. (2015, April). Improve Space and Manpower Utilisation. Poster presented at Singapore Management University, Singapore.