Service innovation in small and medium enterprises in Singapore

By means of employing surveys and quantitative empirical research methods, this paper has set out to understand the antecedents to SMEs intention to innovate in services within the Singapore context.

Internal organisational factors such as organisational learning, mission and the firm‟s innovation experience were found to have an effect on the firm's intention to innovate, and when factored with the moderating effects of the environmental factors such as availability of external funding and societal expectations, several interesting findings emerged.

These findings would be of consequence to the top managers of SMEs and researchers alike, in an effort to understand the behavior of SMEs in the domain of innovation in services.