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Service innovation in small and medium enterprises in Singapore

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thesis
posted on 13.05.2020 by Haliza BEGUM

By means of employing surveys and quantitative empirical research methods, this paper has set out to understand the antecedents to SMEs intention to innovate in services within the Singapore context.


Internal organisational factors such as organisational learning, mission and the firm‟s innovation experience were found to have an effect on the firm's intention to innovate, and when factored with the moderating effects of the environmental factors such as availability of external funding and societal expectations, several interesting findings emerged.


These findings would be of consequence to the top managers of SMEs and researchers alike, in an effort to understand the behavior of SMEs in the domain of innovation in services.

History

Document type

Master thesis

Degree awarded

MSc in Management

Year degree awarded

2012

Supervisor(s)

Tan, Wee Liang

SMU School

Lee Kong Chian School of Business

No. of pages

37

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